PRIVACY POLICY
ISLE Tattoo Studio
We respect your privacy. This policy describes how ISLE handles personal information online and in connection with our studio, artists, appointments, and programmes.
1. Who We Are
ISLE Tattoo Studio is a Toronto tattoo studio operated by The Softboy Inc. In this Privacy Policy, “ISLE,” “we,” “us,” and “our” refer to ISLE Tattoo Studio and The Softboy Inc.
This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit isletattoo.co, contact us, submit a form, join a mailing list, book or pay for an appointment, attend the studio, apply to work with us, participate in a seminar or workshop, or otherwise interact with ISLE.
2. Personal Information We Collect
Depending on how you interact with us, we may collect:
Contact and identity information, including your name, email address, telephone number, date of birth, preferred pronouns, emergency contact information, and government issued identification when reasonably required to verify age or identity.
Booking and service information, including appointment requests, artist preferences, tattoo concepts, placement and approximate size, availability, consultation notes, consent forms, and appointment history.
Images and creative materials, including reference images, photographs of the intended tattoo area, design materials you provide, and photographs or videos of completed work where you have agreed to their creation or use.
Health, accessibility, and safety information that is reasonably necessary to provide tattoo services safely or accommodate your visit, including allergies, sensitivities, medications, medical conditions, accessibility needs, and information relevant to healing or aftercare.
Payment and transaction information, including amounts paid, deposits, refunds, invoices, transaction identifiers, and limited payment details supplied to us by our payment processor. We do not ordinarily receive or store full payment card numbers.
Communications, including emails, direct messages, form submissions, reviews, feedback, and records of customer service conversations.
Website and device information, including IP address, browser and device type, pages viewed, referring website, approximate location derived from IP address, cookie identifiers, and information about how you use our website.
Professional and application information if you apply to join ISLE, work as a guest artist, rent studio space, teach, collaborate, or provide services to us.
We may also receive information from another person who books on your behalf, from an ISLE artist you contact directly, from social media platforms when you communicate with us there, and from service providers that support our website, scheduling, payments, communications, analytics, or advertising.
3. How We Use Personal Information
We use personal information for purposes that a reasonable person would consider appropriate in the circumstances, including to:
respond to questions and appointment requests;
match clients with artists and manage consultations, bookings, deposits, rescheduling, cancellations, and waitlists;
prepare for and provide tattoo services safely, including confirming age, reviewing relevant health information, obtaining consent, supporting accessibility, and providing aftercare information;
process payments, issue receipts, administer refunds, maintain financial records, and prevent fraud;
communicate with you about your appointment, studio access, events, seminars, workshops, policies, or other services you request;
send marketing communications where you have consented or where permitted by law, and allow you to unsubscribe at any time;
operate, secure, troubleshoot, measure, and improve our website, booking experience, services, and studio operations;
understand the effectiveness of our content and advertising, subject to applicable consent requirements and your cookie choices;
create and share photographs or videos of tattoos, clients, artists, or events only where we have an appropriate legal basis and any consent reasonably required for the intended use;
evaluate artist, instructor, contractor, collaborator, and employment applications;
meet legal, tax, accounting, insurance, public health, safety, dispute resolution, and regulatory obligations; and
protect the rights, property, safety, and security of our clients, artists, staff, contractors, visitors, and ISLE.
If we wish to use your personal information for a materially different purpose, we will explain that purpose and obtain additional consent where required.
4. Consent and Your Choices
We collect, use, and disclose personal information with your knowledge and consent, except where consent is not required or is inappropriate under applicable law. The form of consent may be express or implied depending on the sensitivity of the information and the circumstances.
You may withdraw consent for future collection, use, or disclosure by contacting us, subject to legal or contractual restrictions and reasonable notice. Withdrawing consent may mean that we cannot provide a requested service. Withdrawal does not affect uses or disclosures already made with valid consent.
You may unsubscribe from promotional emails using the unsubscribe link in the message or by contacting us. You may also manage cookies through the controls made available on our website and through your browser settings. Blocking certain cookies may affect website functionality.
5. Cookies, Analytics, and Advertising
Our website and the services embedded in it may use cookies, pixels, local storage, and similar technologies. These technologies may be necessary for the website to function, remember preferences, support scheduling and payments, measure traffic and engagement, identify technical issues, and help us understand or improve our marketing.
Some analytics, social media, or advertising providers may collect information about your activity on our website and other websites over time. Where required, we ask for consent before using non essential cookies or similar technologies. You can adjust your choices through our cookie controls, when available, and your browser or device settings.
6. How We Share Personal Information
We do not sell personal information.
We may disclose personal information in the following circumstances:
To the ISLE artist, guest artist, instructor, staff member, or contractor who needs the information to respond to you, manage your booking, provide the requested service, or support studio operations. Artists at ISLE may operate as independent businesses and may have their own privacy practices for information they collect directly.
To service providers that host or operate our website, forms, scheduling, payment processing, email, cloud storage, communications, analytics, advertising, accounting, security, and other business systems. These providers may use personal information only to provide services to us or as otherwise permitted by their own terms and applicable law.
To professional advisers, insurers, financial institutions, auditors, and legal or regulatory authorities where reasonably necessary.
Where required or permitted by law, including to comply with a court order, legal process, tax requirement, public health requirement, or lawful government request.
Where reasonably necessary to investigate fraud, enforce an agreement, collect an amount owed, respond to an emergency, or protect rights, property, safety, or security.
In connection with a proposed or completed financing, reorganization, sale, transfer, or other business transaction involving all or part of ISLE or The Softboy Inc., subject to appropriate confidentiality and legal requirements.
With your direction or consent.
7. Independent Artists and External Services
ISLE provides a shared studio environment for artists, some of whom operate as independent contractors or independent businesses. If you contact or book an artist directly, that artist may collect and control personal information separately from ISLE. Questions about information held independently by an artist should be directed to that artist.
Our website may contain links to artist websites, social media platforms, maps, payment pages, scheduling pages, or other third party services. We do not control the privacy practices of third parties. We encourage you to review their privacy information before providing personal information.
8. Information Stored or Processed Outside Canada
Some of our service providers may store or process personal information outside Ontario or Canada, including in the United States. When information is processed in another jurisdiction, it may be subject to that jurisdiction’s laws and may be accessible to courts, law enforcement, or government authorities there. We remain accountable for personal information under our control and use contractual or other measures appropriate to the circumstances when engaging service providers.
9. Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, to maintain appropriate business and client records, and to meet legal, tax, accounting, insurance, safety, and dispute resolution requirements.
Retention periods vary according to the nature and sensitivity of the information, the reason it was collected, applicable limitation periods, and legal requirements. When information is no longer required, we securely delete, destroy, or anonymize it, subject to technical limitations and lawful backup or archival practices.
10. Safeguards
We use administrative, technical, and physical safeguards appropriate to the sensitivity of the personal information we hold. These may include limiting access to people who require it, account controls, secure service providers, staff and contractor confidentiality expectations, and secure disposal practices.
No system or transmission method is completely secure. You should avoid sending highly sensitive information through unencrypted email or social media unless we specifically ask you to do so through an appropriate process.
11. Access, Correction, and Privacy Requests
You may request access to personal information we hold about you, ask us to correct inaccurate or incomplete information, withdraw consent, or ask a question or make a complaint about our privacy practices. We may need to verify your identity before responding.
Access may be limited where permitted or required by law, including where disclosure would reveal another person’s personal information, confidential commercial information, or information protected by legal privilege. If we cannot fulfil a request in whole or in part, we will explain the reason where legally permitted.
We will respond within the time required by applicable law. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada.
12. Children and Minors
Our website is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information from children under 13 through the website without appropriate consent. Tattoo services for minors are subject to ISLE’s age, identification, and consent requirements and applicable law. A parent or legal guardian may contact us regarding personal information submitted by or about a minor.
13. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes to our services, technology, practices, or legal obligations. The revised policy will be posted at isletattoo.co with a new effective date. Material changes will be highlighted or otherwise communicated where appropriate.
14. Contact Us
Questions, requests, or complaints about privacy may be directed to:
Privacy Officer
ISLE Tattoo Studio / The Softboy Inc.
600 Queen Street East
Toronto, Ontario M4M 1G3
Canada
Email: isletattoos@gmail.com
Website: isletattoo.co